Quality management solutions for a leading BPO organization
Client is one of the leading BPO Company offering Medical Transcription, Business Transcription, Legal
Transcription services to clients across the world.
- Client’s requirement was to develop a Quality Management software solution
- Developed software should be able to handle their organization’s Document Management system requirements
- Should monitor Complete Internal Audit Activities
- Should effectively manage Meetings & trainings related tasks.
- Aura Web-based quality management solution, brings organization-specific quality management system requirements and enables to streamline quality process
- AURA's Article / Document management module facilitates the authorized user to create, update & publish the Article / Document/ Template with workflow in a user friendly manner.
- AURA's efficient internal Audit management solution provides Comprehensive Internal Audit Management which covers Audit Scheduling, Audit Publishing, Pre Audit Actvities & Post Audit Actvities in real time.
- It includes Multiple Audit Checklist creation, Audit report submission, Correction, Root cause Analysis, Corrective Action, Effectiveness review & Audit closure.
- Using Aura's schedule management authorized user can schedule meetings & trainings with reminders.
Facilitates the Admin/Privileged user to create n number of schedules.
- Powerful dashboard with all updates for the end users to plan their tasks effectively
- Manage documents/templates/articles from one console
- Document Data decentralization to improve the traceability
- Automates complete internal audit activities leads to increased process efficiencies.
- Reduction in costs of correcting defects in existing process by analyzing Root cause and implementing the Corrective & Preventive actions
- Powerful Dashboard enable users to be aware and track tasks effectively
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