Aura Trust Center
The Aura Trust Center provides security, privacy, infrastructure, support, and procurement information for organizations evaluating Aura Quality Management as a SaaS platform for audit management, document control, training management, CAPA workflows, assessments, dashboards, and compliance evidence management.
This page is designed for quality leaders, IT teams, procurement teams, information security reviewers, compliance managers, and enterprise buyers who need clear trust documentation before product evaluation or purchase approval.
Last reviewed: 17 July 2026
Review status: Public trust and procurement summary. Detailed security, hosting, backup, SLA, and data-processing responses should be confirmed by Aura before sharing with buyers.
Important: Aura should publish only verified security, hosting, backup, certification, infrastructure, data-processing, and SLA details. Do not claim SOC 2, ISO 27001 certification, specific uptime, encryption standard, backup frequency, hosting provider, RTO, or RPO unless Aura has approved evidence.
Trust Documentation Overview
Use this section to understand which Aura documents are publicly available and which items can be requested during IT, legal, security, or procurement review.
| Document / Area | Status | What It Covers | Buyer Action |
|---|---|---|---|
| Privacy Policy | Published | Website privacy, enquiry data, demo request data, marketing communications, cookies, personal data handling, and privacy contact. | View Privacy Policy |
| Terms of Use | Published | Website use, SaaS usage terms, subscription, support, confidentiality, customer data, suspension, termination, and governing law. | View Terms of Use |
| Security Overview | Available on request | Access control, audit trail support, user responsibility, product security review, and security questionnaire responses. | Request through enquiry form |
| Infrastructure Overview | Available on request | Hosting model, environment review, backup approach, maintenance process, and deployment-specific infrastructure information. | Request during IT review. |
| Support / SLA Summary | Plan-specific | Support channels, response expectations, escalation process, availability commitments, and service-level terms. | Confirm in proposal or order form. |
| Data Processing Agreement | Available on request / legal review | Customer data processing, personal data handling, retention, deletion, subprocessors, and customer responsibilities. | Request during legal review. |
| Subprocessor Information | To be verified | Third-party providers used for hosting, support, email, analytics, communication, payment, or other service delivery functions. | Publish only after internal verification. |
| Security Questionnaire | Supported on request | Customer vendor assessment, IT risk review, procurement questionnaire, or security questionnaire response. | Send questionnaire to Aura |
Security and Access Control
Aura supports quality and compliance teams with controlled workflows, user access management, evidence tracking, and audit-ready quality records.
User and Group Management
Aura supports user and group management so organizations can assign access based on role, responsibility, module usage, and approval needs.
Role-Based Access
Access can be configured so users only view or act on relevant audits, documents, assessments, training records, tasks, dashboards, and reports.
Audit Trails and Traceability
Aura helps organizations maintain traceability for quality records, approvals, changes, audit findings, CAPA actions, and closure evidence.
Customer Responsibility
Customers should configure users, permissions, document access rules, retention periods, approval workflows, and review responsibilities based on internal policies.
Security claim note: Specific items such as encryption type, penetration testing frequency, vulnerability scanning, hosting location, backup frequency, disaster recovery, and uptime should be shared only after Aura has verified and approved the exact details.
Privacy and Customer Data Handling
Aura’s privacy and data handling information helps buyers understand how website enquiries, demo requests, support communications, and SaaS customer data may be handled.
| Area | Aura Trust Center Position |
|---|---|
| Website Enquiry Data | Handled according to Aura’s published Privacy Policy. |
| Demo and Quote Request Data | Used to respond to enquiries, schedule demos, share product information, and support sales communication. |
| Customer Data Ownership | Customer data uploaded into Aura should remain under the customer’s control, subject to the applicable subscription agreement or data-processing terms. |
| Data Retention | Retention rules should be configured based on customer policies, legal obligations, regulatory requirements, contracts, and internal procedures. |
| Data Export and Deletion | Export, deletion, backup retention, and post-termination access periods should be confirmed in the subscription agreement or data-processing terms. |
| Data Processing Agreement | Available on request if Aura has a legal-approved DPA. Otherwise, mark as under legal review. |
Infrastructure and Availability Review
Enterprise buyers often need infrastructure details before purchase approval. Aura should provide verified responses during IT, procurement, or information security review.
| Infrastructure Topic | Buyer Question | Aura Response Status |
|---|---|---|
| Hosting Model | Where is Aura hosted? Is it cloud, private cloud, dedicated, customer-hosted, or deployment-specific? | To be verified per customer deployment. |
| Backup Process | How often are backups taken? How are backups protected? How are restores handled? | Provide verified backup policy only after internal approval. |
| Availability / Uptime | Is there an uptime commitment or SLA? | No public uptime claim unless stated in signed SLA or order form. |
| Maintenance | How are product updates, planned downtime, and maintenance communicated? | Confirm support and maintenance process in agreement. |
| Disaster Recovery | What are the RTO and RPO targets? | Do not publish RTO/RPO unless verified and approved. |
| Data Location | Where is customer data stored and processed? | Confirm based on deployment model and customer agreement. |
Support and Service Review
Aura support details may vary depending on the customer plan, implementation scope, order form, or signed agreement.
Support Channels
Support may be provided through email, phone, online meeting, or agreed support channels based on the customer arrangement.
Issue Handling
Product issues should be reviewed based on severity, business impact, user role, affected module, and agreed support process.
Response Expectations
Response times should not be treated as guaranteed unless they are included in a signed SLA, proposal, support plan, or order form.
Escalation
Escalation paths for critical customer issues should be documented during implementation or support onboarding.
Procurement Documentation
Procurement teams can use the following resources to complete vendor onboarding, legal review, security review, and purchase approval.
| Procurement Item | Status | Link / Request Path |
|---|---|---|
| Product Overview | Published | View Product Overview |
| Product Brochure | Published | View Product Brochure |
| Product Demo | Available | Request Demo |
| Get Quote | Available | Request Quote |
| Terms of Use | Published | View Terms |
| Privacy Policy | Published | View Privacy Policy |
| Security Questionnaire Response | Available on request | Submit Request |
| Data Processing Agreement | Available on request / legal review | Request through procurement contact. |
| Support / SLA Terms | Plan-specific | Confirm in proposal, order form, or signed agreement. |
Vulnerability Reporting
If you believe you have found a security vulnerability related to Aura, please report it responsibly with enough detail for the Aura team to review.
What to Include
Include the affected URL, user role, steps to reproduce, screenshots, date and time, browser, environment details, and potential impact.
Responsible Testing
Do not access customer data, disrupt services, run destructive testing, publish the issue publicly, or perform unauthorized scanning.
Trust Center Review Notes
Approved-source rule: This Trust Center should be maintained as a verified source of truth. Any security, privacy, infrastructure, backup, SLA, certification, or compliance statement must be checked by Aura’s technical, legal, and leadership teams before publication.
Recommended owner: Assign one internal owner for Trust Center updates so sales, marketing, legal, support, procurement, and technical teams use the same approved information during enterprise buyer review.
Contact Aura for Trust and Procurement Review
For security questionnaires, privacy review, procurement documentation, DPA requests, support/SLA clarification, or vendor onboarding information, contact Aura:
AURA Quality Management
ANGLER Technologies India Pvt Ltd
#1247 (old #1144), Trichy Road
Coimbatore 641 045, India
Email: info@auraqualitymanagement.com
Phone / Support: +91 93810 66669
Office: +91 422 2312707 / 2313938
