1. Acceptance of Services

Your use of internet services operated by Aura, including websites, product pages, landing pages, demo pages, downloadable resources, branded services, software access, and services operated by Aura on behalf of partner companies, associated companies, or third parties, is subject to these Terms of Use.

Aura reserves the right to update these Terms of Use from time to time. The most current version will be available on this page. Continued use of the website or Services after updates are posted may constitute acceptance of the revised Terms, where permitted by applicable law.

2. Description of Services

Through its websites and software platform, Aura provides access to online services and resources, including QMS software information, product modules, downloadable documents, demo requests, enquiry forms, implementation discussions, software access, support services, documentation, updates, and product-related information.

The Services, including any updates, enhancements, new features, support resources, or related materials, are subject to these Terms of Use and any applicable order form, subscription agreement, proposal, invoice, statement of work, or signed customer agreement.

3. Subscription Services

Aura may provide access to its QMS software and related modules on a subscription basis. Subscription scope, users, modules, pricing, subscription term, renewal, billing cycle, implementation scope, and special commercial terms will be set out in the applicable order form, proposal, invoice, or signed agreement.

• Subscriptions provide a limited right to access and use the Services during the agreed subscription term.
• Subscriptions do not transfer ownership of Aura software, source code, designs, workflows, documentation, or intellectual property.
• Customer access is limited to authorized users and permitted business purposes.
• Additional users, modules, storage, integrations, implementation services, customizations, or support may require additional fees.
• If there is a conflict between these Terms and a signed customer agreement, the signed customer agreement will control for that customer.

4. Software Available from This Website

Any software, demo software, tools, templates, or downloadable files made available from this website are the copyrighted work of Aura and/or its suppliers. Use of such software or materials may be governed by a separate license agreement, subscription agreement, or written terms provided with the software.

The software and downloadable materials are made available only for permitted use by authorized users. Any reproduction, redistribution, resale, copying, reverse engineering, modification, or unauthorized commercial use is prohibited unless expressly permitted in writing by Aura.

Except as expressly stated in a signed agreement, the software and materials are provided on an “as is” and “as available” basis. Aura disclaims all warranties to the maximum extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted use, or error-free operation.

5. Documents Available from This Website

Copyright in documents, brochures, templates, guides, reports, graphics, and other materials published on this website is owned by Aura or its licensors unless otherwise stated.

Documents are provided for informational purposes only and must not be reproduced, modified, distributed, republished, sold, or used for unauthorized commercial purposes without Aura’s written consent.

Documents and related graphics may include technical inaccuracies, typographical errors, or outdated information. Aura may improve, update, modify, or remove documents, product information, or program descriptions at any time without prior notice.

6. Member Accounts, Passwords and Security

Customers and users are responsible for maintaining the confidentiality of account credentials, passwords, access rights, and role permissions. Customers are responsible for all activity that occurs under their authorized user accounts.

• Users must not share login credentials with unauthorized persons.
• Customers must promptly notify Aura of any suspected unauthorized access or security breach.
• Customers are responsible for configuring user roles, access levels, approval workflows, and permissions appropriately.
• Customers should remove or modify access when users leave the organization or change roles.

Aura will not be liable for loss arising from unauthorized use of accounts caused by customer-side credential sharing, weak access controls, or failure to manage user permissions, except where liability cannot be excluded under applicable law.

7. Customer Data and Data Processing

Customer retains ownership of data, documents, records, checklists, audit findings, CAPA records, training records, user information, files, and other content submitted to the Services by or on behalf of the Customer.

Aura may process Customer Data only to provide, operate, maintain, secure, support, improve, and administer the Services, or as otherwise permitted by the applicable agreement, Privacy Policy, Data Processing Agreement, or applicable law.

• Customer is responsible for ensuring it has the rights, notices, permissions, and consents needed to upload or process Customer Data.
• Aura will not sell Customer Data.
• Aura may use aggregated or anonymized information to improve products, analytics, performance, and security, provided it does not identify the Customer or individuals.
• Personal data processing should be read with Aura’s Privacy Policy and any applicable data-processing agreement.
• Customers are responsible for configuring retention, approvals, access controls, audit trails, and export requirements based on their legal, regulatory, customer, certification, and internal policy obligations.

8. Confidentiality

Each party may receive confidential or proprietary information from the other party, including business information, pricing, software details, technical information, customer records, product roadmaps, implementation details, security information, and commercial terms.

• Each party must protect the other party’s confidential information using reasonable care.
• Confidential information may be used only for purposes related to the Services or applicable agreement.
• Confidential information must not be disclosed to unauthorized third parties except as required to provide the Services, comply with law, or fulfill a written agreement.
• Confidentiality obligations do not apply to information that is public, already known without restriction, independently developed, or lawfully received from another source.

9. Support and Service Levels

Aura may provide product support, onboarding support, configuration guidance, issue resolution support, and implementation assistance as described in the applicable order form, support plan, or written agreement.

Aura does not guarantee uninterrupted or error-free operation unless a specific uptime commitment is included in a signed agreement or service-level agreement.

10. Fees, Billing, Taxes and Payment

Fees, payment terms, billing cycles, taxes, renewal terms, refund rules, and payment methods will be specified in the applicable order form, invoice, proposal, or written agreement.

• Subscription fees are payable as stated in the applicable invoice or order form.
• Fees are exclusive of applicable taxes unless expressly stated otherwise.
• Late payment may result in delayed implementation, restricted access, or suspension, subject to applicable law and contract terms.
• Refunds, cancellations, renewals, and upgrades are governed by the applicable order form or written agreement.

11. No Unlawful or Prohibited Use

As a condition of using the Services, you must not use the website, software, documents, downloads, or Services for any unlawful, harmful, unauthorized, or prohibited purpose.

• You must not damage, disable, overburden, or impair any Aura server, network, website, software, or system.
• You must not interfere with another party’s use of the Services.
• You must not attempt to gain unauthorized access to any Services, accounts, systems, or networks through hacking, password mining, credential misuse, or any other unauthorized means.
• You must not obtain or attempt to obtain materials or information through any means not intentionally made available through the Services.
• You must not upload malware, malicious scripts, harmful code, unlawful content, infringing content, or content that violates third-party rights.
• You must not reverse engineer, copy, resell, sublicense, or commercially exploit the Services except as expressly permitted in writing.

12. Links to External Sites

This website may provide links to external websites or third-party resources. Such external websites are not under the control of Aura. Aura is not responsible for the content, privacy practices, security, availability, design, or terms of any external website.

Links are provided for convenience only and do not imply endorsement by Aura of any website, organization, company, product, or service. Please contact Aura if you believe any external link on this website leads to inappropriate, illegal, or harmful content.

13. Intellectual Property Rights

Aura and its licensors retain all rights, title, and interest in the website, software, Services, documentation, workflows, templates, product materials, user interface, designs, logos, trademarks, source code, object code, know-how, and related intellectual property.

Customers receive only a limited, non-exclusive, non-transferable right to access and use the subscribed Services during the subscription term for internal business purposes, subject to the applicable agreement.

Customer retains ownership of Customer Data. Customer grants Aura the limited right to host, process, transmit, display, and use Customer Data as necessary to provide and support the Services.

14. Third-Party Services and Integrations

The Services may integrate with or link to third-party systems, hosting providers, communication tools, email services, analytics tools, payment providers, or customer-selected applications.

Aura is not responsible for third-party products, services, availability, security, content, or terms unless expressly agreed in writing. Customers are responsible for reviewing and accepting third-party terms where applicable.

15. Suspension of Services

Aura may suspend access to the Services, in whole or in part, where reasonably necessary to protect the Services, comply with law, prevent misuse, address security risks, or respond to a material breach.

Suspension may occur for reasons including:

• non-payment of undisputed fees after notice;
• suspected unauthorized access or security threat;
• violation of acceptable use obligations;
• use of the Services in a way that may harm Aura, other customers, or third parties;
• legal or regulatory requirement;
• material breach of these Terms or an applicable agreement.

Where practical and legally permitted, Aura will provide notice and an opportunity to resolve the issue before suspension.

16. Term and Termination

Subscription term, renewal, cancellation, and termination rights will be set out in the applicable order form, invoice, proposal, or written agreement.

• Either party may terminate for material breach if the breach is not cured within the agreed cure period.
• Aura may terminate or suspend access for serious misuse, unlawful use, security risk, or non-payment as permitted by the applicable agreement.
• Termination does not affect payment obligations accrued before termination.
• Upon termination, customer access to the Services may end unless otherwise agreed.
• Customer should export required Customer Data before termination or within the agreed post-termination access period.

17. Data Export and Deletion After Termination

After termination or expiry of a subscription, Aura may provide a limited period for Customer Data export if such access is included in the applicable agreement or is operationally available.

After the agreed export or retention period, Aura may delete, archive, or anonymize Customer Data in accordance with its data-retention practices, backup cycles, legal obligations, and applicable agreement.

Customers should confirm specific export format, retention period, deletion process, and backup deletion timelines in the applicable contract or data-processing terms.

18. Disclaimers

Except as expressly stated in a signed agreement, the website, content, documentation, downloads, and Services are provided on an “as is” and “as available” basis to the maximum extent permitted by law.

Aura does not warrant that the Services will be uninterrupted, error-free, free from vulnerabilities, or suitable for every customer’s legal, regulatory, certification, audit, or operational requirement unless specifically agreed in writing.

Aura provides software tools to support quality, audit, compliance, document, training, CAPA, assessment, and reporting workflows. Aura does not act as a certification body, legal advisor, regulatory authority, or auditor of the Customer’s management system.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Aura will not be liable for indirect, incidental, special, consequential, punitive, exemplary, or loss-of-profit damages arising out of or related to the website, Services, subscriptions, support, software, documents, or these Terms.

Any total liability cap, exclusions, exceptions, and remedies should be finalized in the applicable signed agreement. If no separate liability cap is agreed, Aura’s liability will be limited to the maximum extent permitted by applicable law.

20. Indemnity

Customers may be responsible for claims, losses, damages, costs, and expenses arising from unlawful Customer Data, misuse of the Services, unauthorized use, breach of these Terms, violation of third-party rights, or failure to comply with applicable laws or internal customer obligations.

Aura’s product-related indemnity commitments, if any, must be expressly stated in a signed agreement.

21. Changes to Services and Terms

Aura may improve, modify, update, or discontinue website content, product features, documentation, downloads, and Services from time to time. Material subscription changes affecting existing customers will be handled in accordance with the applicable agreement.

Aura may update these Terms periodically. Updated Terms will be posted on this page with a revised “Last updated” date.

22. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of India, unless a separate signed agreement specifies another governing law.

Subject to final legal approval, disputes arising out of or relating to these Terms, the website, or Services may be subject to the jurisdiction of competent courts in Coimbatore, Tamil Nadu, India, unless another jurisdiction or dispute-resolution process is stated in the applicable signed agreement.

23. Contact Information

For questions about these Terms, subscriptions, support, or commercial enquiries, contact Aura at:

AURA Quality Management
ANGLER Technologies India Pvt Ltd
#1247 (old #1144), Trichy Road
Coimbatore 641 045, India

Email: info@auraqualitymanagement.com
Phone / Support: +91 93810 66669
Office: +91 422 2312707 / 2313938