“TQM is a philosophy that articulates unvarying commitment to quality in all fields of an organization and promotes an organizational culture to meet consumers’ perceptions of quality”
Total Quality Management is an approach followed to improve quality and performance in all process and functions across an organizations to provide quality services which exceed customer expectations. TQM brings the scope of quality in every department of organizations and enables to adopt a strategic approach to quality and applies more effort on inspection. This is a key factor which drives to achieve quality system requirements .With implementation of TQM; organizations leads to improve customer satisfaction, reduce costs, and foster team work and provide better visibility to retain greater customer loyalty, global markets and wider brand reach, etc.,
TQM endeavors data, strategy, and effective communication to integrate quality principles into the organizations culture and activities.
TQM is broadly based on the following principles:
- Customer-focused – Customers are the only decisive persons to determine the quality of every products /services with superior quality or not. Many organizations today depend on their customers to know their current and future needs, this is significantly to meet their requirements and strive to exceed expectations.
- Leadership – leaders will lead the internal environment of the organization and they are responsible to create the environment in which people can become fully involved in achieving organization’s objective.
- Involvement & process approach – people at distinct levels is the core of an organization and their involvement towards quality enable their abilities to be used for the organization’s benefit. Desired result will be achieved more efficiently when related resources and their activities are managed as a process.
- Continual improvement & decision making – Continual improvement is the permanent quality objective of an organization and effective decision making will be based on the logical and intuitive analysis of data and information.