In this fast-paced high-tech world, Quality is the word spoken in almost every nook and corner. To be in particular many industries and organizations strive to maintain quality standards with a world-class quality management system. Quality management systems can become highly complicated if not properly developed, implemented and maintained.
An effective quality management system should have some common characteristics that have been discovered to provide best practices. These common features of quality management, when properly implemented, can improve organization’s ability to satisfy customer and manage organizational processes more effectively. Below given 5 major features will be relevant and applicable for every organization seeking ISO certification and other compliance solutions. A quality management system built on these foundational principles will give business a competitive advantage
- Quality Proof
- Clearly stated Processes
- Metrics establishing and its importance
- Strong Framework building for Verification
As today’s market competition continues to intensify, it is significant for businesses to have quality management systems in a place to gain a competitive edge. Certifications such as ISO 9001 will not only certify company’s continuous improvements or efforts, it leads to improvise quality standards. Quality standard achievement is not only a proof that a team or independent specialists have reviewed and carried out a thorough assessment process ,and concluded that the outcome meets the required quality standards. It is prudent for any organizational work with the right standard to improve organization’s ability which leads to increase the level of customer satisfaction.
To perform any task with ease the work flow and process has to be clearly defined, to ensure, meet the needs and expectations of customers. Pre-defined quality policy and its objectives must be deployed throughout the organization. And employees at all levels should be fully aware of them. The defined process must be simply documented up to date procedures. In addition, updates should be established with regular follow-ups to ensure that the objectives were achieved.
In quality management systems the resources such as processes, equipment, people, and infrastructure should be clearly identified. Establishment of metrics is essential so that every process can be monitored and measured appropriately; by making adherence to the pre-defined metrics desired outcome matches the expected. These metrics are followed mainly for three major purposes monitoring of process improvements; effective communications and accountability.
Constant improvement will be a priority while it is equally important to implement a simple approach in involving employees at all levels to identify improvement opportunities. Building a framework for the verification of processes is significant, which majorly includes internal audits. The authorized user must review the system at appropriate intervals to ensure that it functions according to plan and is effective.