Case Studies

Customized QMS Software for Catering Services Company

Customized QMS Software for Catering Services Company


The client belongs to the fast growing food industry, who operates in the Middle East and is into the business of Catering and Support Services but is part of a big group of companies, with its Head Quarters situated in Saudi Arabia. They are handling a portfolio of clients who are unique and diverse. Their business encompasses major international blue-chip companies, military organizations, drilling contractors and private, high-profile individuals.

Business Requirement

Having vast experiences and wide operations the client is holding several certifications such as ISO 9001, ISO 22000:2018, ISO 22002-2, ISO 14001:2015, ISO 45001:2018, adhering to Saudi Aramco Food Codes and Saudi Aramco Guidelines. However, they need an integrated software to manage the complete QMS activities together and to consolidate their business efficiencies. It also required to adhere to documentation and regulation related to the food industry of the respective regions.

Solution offered

Since client was in need of a complete customized QMS software, Aura has taken this up as a new project development for developing new modules. Our solution is to customize the existing features as per the client’s requirements and industry specific needs such as – Enhancing the Dashboard with dynamic reports; enabling to view documents online instead of downloading any files; incorporating the Dynamic RCA module; Dynamic checklist types; Task creation based on each audit feedback instead of NCs alone; Observation based audit reports.

As a domain expert for more than 5 years, we at Aura analysed the optimal possibilities to go-live in the minimal timeline and planned the development of the customized QMS software.


  • Holistic solution for ISO and other standard certifications
  • Streamlined the tasks and RCAs closure, with auto reminders and task allocation
  • Dynamic audit checklist with different parameters and checklist types
  • Simplified document management cycles
  • Mobile responsive, so can conduct audit anywhere