Client

Client is one of the Leading E-Commerce Business Store which has huge products coverage, this is their unique selling point.

Business Requirement

Client’s core requirement was the proposed solution, that should be able to effectively handle Comprehensive Audit &

Document management Solutions

for their ecommerce business. Also the system should be able to effectively import the existing Audit Checklist around 100 no’s. Proposed System should be able to handle Multiple level of Workflows with Document Version handling?

Solution offered

• Client was provided with AURA QMS that facilitates Import option, where authorized users can create various Audit Checklists against various process in an easy manner which saves considerable time in the data entry & Saves time in Monthly Recurring tasks.
• Auditor can share their Audit Observations as Conformities(O+), Non Conformities (O-) & Improvements (Oi) against Audit checklists, identified Non-Conformities will be moved to Post Audit tasks automatically, Auditee can update the necessary Correction, Root Cause & Corrective Actions.
• System provides Auditor / Authorized user to do the effectiveness review of the Corrective Action POAs.
• Aura facilitates the authorized users to configure the 1st level & 2nd level approval authorities as default for different document categories. If the Client needs multiple level more than 2 that is also possible.
• Documents can be uploaded in various supporting formats such as Word, Excel, PDF, jpg, Tiff, bmp with document versions.
• System provided the version handling facility to ease users
• In addition to the above module Empowered Calendar view facilitates the individual users to view & track Daily, Weekly & Monthly Audit tasks, Article tasks, Meetings & Trainings in an effective manner.

Benefits

• Comprehensive Audit Management Systems for complete audit activities
• Effective Document management system with Approval workflow for better information tracking
• Process based approach to improve Effectiveness
• Reduces the manual work & Saves lot of time
• Increased Visibility of Task status by Various filtering with respect to Audits & Documents

Client

Client is one of the Leading Engineering Company experts in Steel fabrication works as a full service industrial contractor specializing in the design, fabrication, construction, and testing of field welded steel.

Business Requirement

Client’s core requirement was the proposed solution should be able to effectively handle Complete Internal Audit Activities & QMS users should track, Monitor Overall NCs improve the Compliance standards. Also the system should be able to support for Implementing the Client Satisfaction, Cost Reduction & Process Improvement OIs.

Solution offered

Client was provided with Aura QMS; our Quality solution facilitates Audit Management which simplifies the entire Audit Actives into 3 Major areas 1. Audit Scheduling & Publishing, 2. Pre Audit Activities, 3. Post Audit Activities.

• In Aura QMS user will be able to configure the Auditors User Group, Supporting Auditors user group & CAR Auditor user group along with Pre Audit & Post Audit Activities, Based On this set Applicable configuration system works accordingly.
• Aura facilitates the QMS user to create Process based parameter checklist & then multiple process wise parameter to Audit checklist mapping in a user friendly manner, similarly QMS user can create multiple Audit Check lists for various departments.
• Aura provides the Internal Audit Report which gives the Overall status of NCs (Major NCs, Minor NCs), OIs with various filtering options of departments wise, Section wise, Executive wise. It gives the clear picture on where the NC raises with the appropriate next steps as RootCause & Corrective Action with POAs.
• Facilitates Authorized user to Validate the OIs as Valid & Invalid with remarks. Valid OIs will be converted into POAs as Tasks with the category of Client Satisfaction, Cost Reduction & Process Improvement OIs. Further this POAs can be assigned to Responsible executives & QMS users can track the status of those OIs whenever required.

hence AURA automates the Complete Audit Activities with Task management in an easy way.

Benefits

• Provides Complete Audit Management to avoid gaps in compliance, expose ineffective controls
• Facilitates improvements in process requirements that lead customer satisfaction and new improvement initiatives
• Reduces manual work & Saves lot of time
• Increased Visibility of Audit Task status by Various filtering with respect Audit Status & NC Status.

Client

Client is one of the Leading IT Company and a global provider of Consulting, Information Technology (IT) and Business Process Outsourcing (BPO) services. They mainly focus on delivering value through integrated solutions for data intensive business processes that help enterprises across the world overcome their business challenges.

Business Requirement

Client’s core requirement was the proposed solution should be able to effectively handle multiple Assessments such as ISO 9001 :2015 & ISO 27001 simultaneously. The Proposed system should handle those assessments and that leads to continual improvements to the Quality Management system & Information Security Management System (ISMS) requirements of the Organization in an effective manner.

Solution offered

As per the client’s requirement Proposed System should effectively handle multiple Assessments such as ISO 9001:2015 & ISO 27001 simultaneously. Aura QMS has been provided to the client, Aura provides the Flexibility to define, create Procedures & Internal Audit Activities tasks effectively.

AURA facilitates Assessment Management which allow users to create ISO 9001 :2015 as one Assessment, under that assessment Authorized user can create standard’s default clauses & Internal Audit activities as configurable one. Based on the set configuration respective audit tasks can be tracked. The system has the facility to assign the O+, O-, Oi against each notations & Track the audit finding reports to check compliance of the system. Similarly, ISO 27001 can also be created as a separate Assessment.

In addition to the above module Empowered Dash Board facilitates to view & Track the various Audit activities as graphical reports in a user friendly manner.

Benefits

• Facilitates to handle various standards & configurable assessment management makes better visibility & helps to measure and track the tasks level progress
• Driven process based approach to improve the process effectiveness
• Reduces the manual work & saves lot of time
• Increased visibility of task status by various filtering with respect to standards

Client

Client is one of the Leading Company that provides products, services and solutions to Oil & Gas sector. They were successful in finding and developing new strategies and striking a new balance between risk and reward. These qualities have helped them to explore areas, where other companies thought that are too risky compared with potential rewards.

Business Requirement

Client’s core requirement was the proposed solution should be able to effectively handle New Initiatives and associated Tasks that has to be created with Tracking Mechanism, also the system should result in offering Tangible benefits that leads to continual improvements to the Quality Management system of the Organization.

Solution offered

Client was provided with Aura QMS software that help organizations to effectively monitor and manage their regulatory compliance activities. As per the client’s requirement, the system has been customized and made flexible to create ‘N’ no of New Initiatives & assign associated tasks. AURA facilitates Assessment Management which will allow to create New Initiative under that New Initiative management

Authorized user can create associated tasks & assign the responsible users for each tasks. Using the POA Module New Initiative Owner can track Completed %, Inprogress % & Yet to start % in a Graphical manner.

Document Management system in Aura helps to save all the documents in a secure, centralized web-based document control system with workflow mechanism (Forwarded, Approved & Published). It allows to upload Word, Excel, PPT & Image formats. System facilitates the Authorized user to Enable & Disable the Department Wise Document View privilege to the end users. This provides secured access of the Overall Document management system in an easy manner. It Leads to Reduce time, effort and costs associated with manual, paper-based document management processes in addition to the above Aura provides Meetings management & trainings management as add on module.

Benefits

• Provides systematic, consistent workflows to capture, manage, review and track the entire Document management system effectively
• Reduces the manual work & Saves lot of time
• Configurable Assessment management makes better visibility & helps to measure the New Initiatives
• Process based approach to improve Effectiveness

Client

Client is in Engineering Industry, vastly experienced in manufacturing Pumps & Valves, aimed at ensuring proper and timely services to their customers. As a trendsetter in the pumping field, the company have introduced innovations that have satisfied their customers.

Business Requirement

Client’s core requirement was the proposed solution should be able to effectively handle their Internal Audit Management Activities. Also the system should result in providing tangible benefits that leads to continual improvements to the Quality Management system of the Organization.

Solution offered

The Client was provided with Aura -Web based QMS software that helps organization to effectively monitor & manage their regulatory compliance activities & expose ineffectiveness in the existing system and help improvements in process requirements by using Comprehensive Assessment Management & Audit Management Module. Overall it leads to customer satisfaction and new improvement initiatives.

Aura QMS helped the client to effectively handle their Complete Assessment Management needs, also AURA provides the facility to create Assessments such as ISO 9001: 2015 as one assessment & ISO 27001 as another assessment.

AURA QMS also has the default clauses for ISO 9001:2008 & ISO 9001:2015. It saves time to the end users in data entry. In addition to that QMS users can add Assessments on their own & Track clauses, Internal Audit Activities such as Audit Scheduling, Audit Publishing, Pre Audit Activities & Post Audit Activities & Reports. Using this Assessment management, the QMS users will be able to create & maintain various standards.

QMS User will be able to generate the report of valid OIs from the system. This is the important Audit outcome. In this way QMS user can measure the tangible benefits.

Benefits

• Reduces the manual work & Saves time
• Configurable Assessment management makes better visibility
• Helps to measure the Process Compliance
• Avoid existing system gaps in running their Internal Audit activities
• Process based approach to improve the Process Effectiveness

Client

Client is one of the leading manufacturer of Pumps with three decades of experience, their service policy is aimed at ensuring quality and timely service to their customers across the country. Their quality of service and service accessibility is steadily improving with setting up of new branches and service centers.

Business Requirement

Client’s core requirement was the proposed solution should be able to effectively handle their Audit activities with Corrective Action for Nonconformities. Also the system should verify right tasks assigned to the appropriate stakeholders for handling & Tracking those tasks in an easy manner.

Solution offered

The Client was provided with Aura -Web based QMS software that helps them to effectively monitor & manage Internal audit activities and find ineffectiveness in the existing system. Also helps in bringing improvements in the existing process by using Comprehensive Audit Management Module. Overall it leads to customer satisfaction and new improvement initiatives.

Aura’s Comprehensive Audit Management module allows the QMS / Authorized user to create appropriate Audit checklists for each department in the organization.

Apart from audit management to address their core requirement ie., to effectively handle their Corrective Action for the Nonconformities Aura has been customized with the below given features:

The QMS user will be given flexibility to choose for a particular Department Audit what are all the applicable processes for this Department Audit. Auditor can raise their Observations as Conformities (0+) & Non Conformities (0-) through Audit Observation report. Based on the report the system creates & assigns this as Post Audit task to auditee.

Corrective Action in Aura includes 3 major steps (Correction, Root cause Analysis & Corrective Action). Once the correction & RootCause Analysis for the Non Conformities are reviewed & completed then the next important step is Corrective Action which can be done by following ways

Step 1: For the Root cause, the respective corrective action should be identified

Step 2: Mention the Identified Corrective Action with impact. The Impact can lead to Process Changes / Document changes / Audit checklist updation changes / Training related requirements / Other Checklist related changes)

Step 3: While defining the corrective actions, applicable departments should be mentioned for effective Implementation

Step 4: Corrective Action should be clearly specified with the types such as CAR POA type – Long Term & Short Term along with the TAT defined. CAR POA can be assigned to respective stake holders

Step 5: Once the above 4 steps are completed, Corrective Action Implementation Effectiveness Review can be done by CAR Auditor. CAR Auditor will be able to verify the Corrective action POA – Long Term & Short Term closure.

Preventive Action

AURA facilitates to log Preventive Action as POAs and assign those Preventive Action to respective stake holders using Tasks management. Completed on time, completed with Overdue, Inprogress and Yet to start POA’s can be tracked.

Benefits

• Automation of Post Audit Activities
• Mapping appropriate tasks to appropriate users (Auditor & Auditee)
• Increased visibility on RootCause analysis current status between the various stake holders (QMS User, Auditor & Auditee)
• Huge time saving & Avoid existing system gaps in running their Internal Audit activities
• Process based approach to improve the Process Effectiveness

Client

Client is one of the leading manufacturers and exporters of knitted garments with three decades of experience in the garment industry

Business Requirement

Client’s core requirement was to have a quality management solution that should be able to effectively handle their RootCause Analysis for the Nonconformities. Also the system should substantiate the right process involved by the appropriate stake holders in tasks handling & Tracking those tasks. The proposed system should offer tangible benefits that leads to continual improvements to the Quality Management System of the Organization.

Solution offered

Client was provided with Aura QMS, the best quality management software to manage, monitor and analyze their root cause and non-conformities. Aura’s Comprehensive Audit Management module allows QMS User / Authorized user to create appropriate Audit checklists for each departments which are all applicable to the organization such as Merchandising, Marketing, Exports, Finance, Materials, Production, Finishing and Sampling.

QMS user will have the flexibility to view a particular Department Audit and all the applicable processes. Auditor can raise their Observations as Conformities (0+) & Non Conformities (0-) through Audit Observation report. Based on the report the system creates & assigns this audit findings as Post Audit task to auditee.

RootCause Analysis:

Aura facilitates the Auditee to identify RootCause from the following steps

Step 1: Issue / Problem description (clearly breakdown the issues one by one & mention it below to find the Root causes considering the impact)

Step 2: Reason – (Clearly state the reason for each issue)

Step 3: Identifying the RootCause by doing Why-Why Analysis (5 times/ 6 times)

1. While listing the possible causes, Include Cross Functional team
2. List all the causes then do the Why, Why Analysis
3. Each reason should have one Root cause
4. One deviation / Nonconformance can have multiple Root cause

Once the Auditee has identified the RootCause, then the system creates & assigns RootCause verification as a task to auditor. Auditor & Auditee can track& know the RootCause Analysis current status (Completed & Inprogress status).

In this way, AURA’s Audit Management gives more clarity on Post Audit tasks & process related outcomes driven to end users that helps to improve process effectiveness within an organization.

Benefits

• Automation of Post Audit Activities
• Mapping appropriate tasks to appropriate users (Auditor & Auditee)
• Increasing visibility on RootCause analysis current status between the various stake holders (QMS User, Auditor & Auditee)
• Huge time saving & Avoid existing system gaps in running their Internal Audit activities
• Process based approach to improve the Process Effectiveness.

Client

Client is one of the leading Manufacturer of medical appliances instruments. They manufacture appliances for measuring, checking, testing, navigating and all-purpose instruments except optical instruments.

Business Requirement

Client’s core requirement was to have a solution that should be effectively handle their multiple Audit checklist with minimal manual intervention. The proposed system should be time saving & should also provide tangible benefits that leads to continual improvements to their Quality Management system.

Solution offered

The Client was provided with Aura -Web based QMS software that helps them to effectively monitor & manage their regulatory compliance activities & expose ineffectiveness in the existing system. Also brings improvements in process by Specialized Assessment Management Module, which brings customer satisfaction and new improvement initiatives.

Client’s Core Requirement was the Audit Checklist creation; this can be done Process wise & the QMS user can select particular checklist for individual department audits too.

Aura’s Specialized Assessment Management module allows the QMS User / Authorized user to create all processes like Design & Development, Production, Assembly which are all applicable to the organization. Once the Process creation operation is completed then Process wise parameters can also be created in the same way.

QMS user will have flexibility to choose applicable processes for any particular department Audit. In the same way they can also create any no of department audits by choosing the Process wise parameters this will be one-time effort.

While scheduling audit the system facilitates the QMS user to choose Audit checklist name alone and facilitates in allocation of Audit by selecting the Auditor, Auditee & Audit schedule with the appropriate selection of Audit checklist in less timeframe.  Once the schedule is created and published, the system automatically allocates the task to Auditor & Auditee in their respective calendar view. This greatly helps in their planning & execution in an effective way. In this way, AURA saves lot of time in multiple audit checklists creation & allocation of audit schedule to QMS users.

Benefits

• Automation of Process wise parameters and checklist creation
• Mapping Department Wise Audit checklist with suitable process wise parameters leads to save huge time for QMS users in creating multiple department audit checklists.
• System made Audit scheduling & schedule will be listed to Auditor & Auditee calendar view as notification
• Increased visibility between the various stake holders (QMS User, Auditor & Auditee)
• Huge time saving & Avoid paper based existing system gaps in running their Operational activities such as Process wise parameter creation, Multiple Audit checklist creation & Audit scheduling

Client

Client is one of the leading manufacturer & exporter of submersible pumps and motors in India. They have distribution network with distributors & dealers across the country. As a fast growing brand client export products to many countries as well. Their aim was to offer support customers on time and keep their pumps working efficiently to ensure long, trouble free operation.

Business Requirement

• Client wants us to propose a solution to effectively handle their manual documentation system to automated Document management with extensive reports as core module along with Audit Management & Tasks management as value added features.

Solution offered

• Client was provided with Aura web – based QMS software that combines diverse internal processes in every facet of the organization’s operation & facilitates by automating key quality management tasks for improved business performance.
• Aura comprehensive quality management system supported the client to avoid gaps in compliance; expose ineffective controls and help improvements in production process requirements that lead to customer satisfaction and new improvement initiatives.

Centralized Secured Document Management System with DCR

• Regulatory compliance is one of the biggest challenge in pump manufacturing. Manufacturers require automated software solutions to handle complete Document management & comprehensive Audit management.
• AURA’s document management system allowed the client to centralize their documents into an enterprise-wide platform and authorized user can upload all organization related documents, templates & records department wise in a secured manner.
• Bulk upload option of documents by document category wise reduced searching time and increased the traceability of documents.
• Our well-defined workflow simplified their Review & Approval process, also streamlined the document change approval process.
• Major steps followed in our DCR (Document Change Request) process are Change Request details, Document change details, Change Impact details & Approval details. This gave the client a better clarity & Information tracking anytime and ensures that executives can access the right document any time.
• Aura thus improved the overall organization’s security of Documents/Templates/Records with configurable user group based security access.
• In addition to the above core module other modules that caters to the business need are Audit Management, Tasks Management, Meetings Management.

Benefits

• Better Traceability & information tracking
• Data centralization for easy access
• Saves lot of time in Manual work
• Privileged access for various category of users
• Effective DCR process for easy maintenance of changes & impact
• Being empowered with dash board Aura added more value to the client’s business process

Client

Client belongs to Food processing industry, with their years of experience they manufacture packed foods and aerated drinks. They mainly focus on producing confectionery, soya-based products, high protein foods, soft drinks, ready-to-eat, ready-to-cook bakery products and exports them to various locations across the country.

Business Requirement

Client wants us to propose a solution to effectively handle their Complete Audit operations with extensive reports as core module along with Tasks & Meeting management as value added features.

Solution offered

• Client was provided with AURA QMS software that combines diverse internal processes in every facet of food processing operation & automates key quality management tasks such as Assessment management & Audit management that drive continuous improvement and ultimately lead to improved business performance.
• Our comprehensive Quality management system facilitated client’s business to avoid gaps in compliance; expose ineffective controls and help improvements in process requirements that lead to customer satisfaction and new initiatives

Audit Management module in Aura is provided with below given features

Many of the client’s food products, repeatedly cross national boundaries. International Standards are significant for them to ensure quality and safety of their global food supply chain. Aura Quality management software will help organization regardless of its size or position to maintain their ISO standards & Audit related activities in an effective manner.

Aura for food processing industry facilitated to track all audit-related tasks and activities. Our automated audit management system dramatically reduce the time and effort involved in Scheduling, Publishing, Pre Audit activities & Post Audit Activities.

• Aura provides pre-defined audit checklists for managing executives to manage multiple audit checklists, record findings and observations; supports multiple simultaneous audit tasks, collaborative reviews, fieldwork approvals, and audit status tracking.
• Routes internal audit findings to the appropriate managers for review and subsequent actions; triggers systematic investigation and corrective action for audit issues using empowered dash board. Provides real-time visibility into audit processes, history, and findings with graphical representation.
• Simplifies Auditor’s Job, facilitates to remind respective Auditee and Auditor about today’s scheduled audit, Pre & Post audit activities as task.
• Based on the Audit Observation report, system creates Major NC, Minor NC as tasks for auditee to take next steps on the NCs. Auditee can do and upload the Correction, Root cause & Corrective action document. Auditor can do effectiveness review and close the audit cycle.
• It is very difficult, tedious & time consuming to generate accurate and timely reports and trends using spreadsheets and documents. Using AURA product Management / Managers can see the big picture of their audit outcome with trend in graphical representation.

Benefits

• Document / Data decentralization – Online document Management system. Executives who are in need of a document / template need not wait for anyone
• Efficient Event / Schedule Management – Time spent for communicating the audit plans, reports & tracking the status can be reduced
• Record Valid OIs for Process Improvements & New Initiatives Implementation
• Effective task management supports to keep reminding of to-do tasks. Also facilitate to track the task completion trend.